FAQs

Where Do You Ship To?

We ship Worldwide, with a few exclusions. U.S. shipping carriers will not deliver to places of conflict such as Russia.

International shipping prices are more expensive as they have to be shipped via plane. International orders may incur import tax / duties. These fees are not covered by Qandle.

Do You Provide Shipment Tracking?

Yes! Once your order has been sent out, you'll receive an email with a tracking number. When you place an order, be sure to include a valid email.

What Type of Wax Do You Use?

Our Candles, Wax Melts, & Tealights are 100% Soy Wax.

How Long Do Your Products Last?

Candles : 40~ hrs
Tealights : 3~ hrs each
Incense: 45~ mins each

Are Our Products Pet Safe?

Yes our products are safe to be around pets!

Do You Sell In Bulk?

We accept bulk orders. Note these may take more time to deliver. If you are wanting these by a certain date, please contact us in advanced.

Partners can message us for a discount on their custom product bulk order! Must purchase 5 or more of the same product.